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TQM in the service sector / R.P. Mohanty & R.R. Lakhe

Mohanty, R.P.

TQM in the service sector / R.P. Mohanty & R.R. Lakhe - Mumbai : Jaico, 2008. - [xviii], 598 p. : ill. ; 22 cm.

Includes bibliographical references

ISBN: 8172249535

Subjects--Topical Terms:
Service industries--Management
Total quality management
Service industries--Quality control

LC Class. No.: HD62.15 / .M64 2008

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TQM in the service sector / R.P. Mohanty & R.R. Lakhe