Customer-responsive management : (Record no. 7269)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00550nam a2200205Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250516091726.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230416s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1557865051 (pbk. : alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | KSG |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 .D384 1996 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Davis, Frank W. |
| 245 #0 - TITLE STATEMENT | |
| Title | Customer-responsive management : |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 1996 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services -- Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | General Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Kenya School of Government - Nairobi | Kenya School of Government - Nairobi | 21/06/2021 | HF5415.5 .D384 1996 | NRB47530 | 08/01/2026 | 16/04/2023 | General Books | |||||
| Library of Congress Classification | Kenya School of Government - Nairobi | Kenya School of Government - Nairobi | 16/05/2025 | HF5415.5 .D384 1996 | NRB47089 | 08/01/2026 | 16/05/2025 | General Books | |||||
| Library of Congress Classification | Kenya School of Government - Nairobi | Kenya School of Government - Nairobi | 16/05/2025 | HF5415.5 .D384 1996 | NRB48646 | 08/01/2026 | 16/05/2025 | General Books |