Includes bibliographical references and index.

Introducing Knowledge Management -- The Nature of Knowledge -- Knowledge Management: Infrastructure, Mechanisms, and Technologies -- Knowledge Management Solutions: Processes and Systems -- Organizational Impacts of Knowledge Management -- Rule-Based and Case-Based Reasoning -- Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge -- Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge -- Knowledge Discovery Systems: Systems that Create Knowledge -- Factors Influencing Knowledge Management -- Leadership and Assessment of Knowledge Management -- Cloud Computing and Knowledge Management -- Knowledge Management through Communities and Crowds -- Knowledge Management through Artificial Intelligence and Other Emergent Technologies -- Knowledge Management During Global Crises -- The Future of Knowledge Management.

"Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing and artificial intelligence. Aimed at advanced undergraduate, postgraduate and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management: Systems and Processes in the AI Era is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book"-- Provided by publisher.