Includes bibliographical references and index.

Introduction -- Procedure: Organizational Analysis -- Background: Knowledge and Expertise -- Procedures: Task Analysis and Trainee Analysis -- Procedures: Training Need and Resource Analyses -- Background: Learning and Motivation -- Procedure: Writing Functional Specifications -- Background: Training Systems -- Background: Computer-Assisted Instruction -- Procedure: Developing the Design Concept -- Background: Document and Computer Interface Design -- Procedure: Initial Development and Prototyping -- Procedure: Formative Evaluation and User Testing -- Procedures: Full-Scale Development and Final User Testing -- Procedure: Program Evaluation -- Minimizing Professional Liability