Quality and performance excellence : management, organization, and strategy / James R. Evans.
Material type:
TextPublication details: Mason, OH : South-Western/Cengage Learning, c2014.Edition: 7th edDescription: xv, 479 p. : ill. ; 23 cmISBN: - 9781133955924
- 1133955924
- HD62.15Â .E93 2014
| Item type | Current library | Call number | Copy number | Status | Barcode | |
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General Books
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Kenya School of Government - Embu | HD62.15 .E93 2014 (Browse shelf(Opens below)) | 1 | Available | EMB10646 | |
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General Books
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Kenya School of Government - Embu | HD62.15 .E93 2014 (Browse shelf(Opens below)) | 2 | Available | EMB10647 | |
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General Books
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Kenya School of Government - Embu | HD62.15 .E93 2014 (Browse shelf(Opens below)) | 3 | Available | EMB11086 | |
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General Books
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Kenya School of Government - Embu | HD62.15 .E93 2014 (Browse shelf(Opens below)) | 4 | Available | EMB11088 |
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
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