TY - BOOK AU - Locker,Kitty O. AU - Kaczmarek,Stephen Kyo TI - Business communication: building critical skills SN - 9780073403267 (alk. paper) AV - HF5718 .L633 2014 U1 - 651.7 23 PY - 2014///] CY - New York, NY PB - McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc. KW - Business communication N1 - Includes bibliographical references (pages 528-534) and index ER -