TY - BOOK AU - Dickinson, Brian TI - Risk-business re-engineering: how to slice through traditional organizational structures to best benefit you,your business, and your customers SN - 8172246196 AV - HD58.8 .D53 1997 PY - 1997/// CY - Mumbai PB - Jaico publishing house KW - Consumer satisfaction. KW - Customer relations. R KW - reengineering (Management) N1 - Includes bibliographical references and index ER -