TY - BOOK AU - Kanji,Gopal K. AU - Asher,Mike TI - 100 methods for total quality management SN - 0803977468 AV - HD62.15 .K36 1996 PY - 1996/// CY - London, Thousand Oaks, Calif. PB - Sage KW - Total quality management N1 - Includes bibliographical references and index ER -