Managing service quality :  volume II / 
edited by Paul Kunst and Jos Lemmink 
 - London :  Paul Chapman,  1996 
 - xiii, 121p. :  ill. ;  24 cm. 
 - Quality management in services series ;  vol. 2 .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1853963305 
<br/><br/><label>CODEN: </label>MSQUEU 
<br/><br/><label>LCCN: </label>93655067 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Customer services--Quality control<br/>Service industries--Management<br/>Service industries--Quality control
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M16 1996