Oakland, John S. <br/><br/>
Total quality management / 
John S. Oakland. 
 - London :  Heinemann professional publishing Ltd.,  1989. 
 - xi, 316p. :  ill. ;  25cm. 
<br/><br/>includes Bibliographical reference and index. 
<br/><br/><label>ISBN: </label>0434914797 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control
<br/><br/><label>LC Class. No.: </label>TS156  / .O24 1989