TY  - BOOK
AU  - Oakland, John S.
TI  - Total quality management
SN  - 0434914797
AV  - TS156 .O24 1989
PY  - 1989///
CY  - London
PB  - Heinemann professional publishing Ltd.
KW  - Quality control
N1  - includes Bibliographical reference and index
ER  -