Mohanty, R.P. <br/><br/>
TQM in the service sector /  R.P. Mohanty & R.R. Lakhe 

 - Mumbai :  Jaico,  2008. 
 - [xviii], 598 p. :  ill. ;  22 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>8172249535 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Total quality management<br/>Service industries--Quality control
<br/><br/><label>LC Class. No.: </label>HD62.15  / .M64 2008