201 ways to say no gracefully and effectively /
Two hundred one ways to say no gracefully and effectively Say no gracefully and effectively
Alan Axelrod and Jim Holtje.
- New York, NY : McGraw-Hill, c1997.
- 150 p. ; 18 cm.
- A quick-tip survival guide .
0070062196 (pbk. : alk. paper)
97178477
Assertiveness (Psychology) Assertiveness (Psychology)--Problems, exercises, etc. Interpersonal communication.