TY  - BOOK
AU  - Roy G.Francis
AU  - Stone,Robert C.
TI  - Service and procedure in bureaucracy,: a case study,
AV  - HD21 .F67 1956
U1  - 658.16 
PY  - 1956///]
CY  - Minneapolis
PB  - University of Minnesota Press
KW  - Organization
KW  - Bureaucracy
N1  - Bibliographical references included in "Notes" (p. 195-198)
ER  -