Bowen, David Earl. <br/><br/>
Service management effectiveness :  balancing strategy, organization and human resources, operations, and marketing / 

 -  1990 
<br/><br/><label>ISBN: </label>1555422225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5 .B68 1990