01447cam a22003974a 4500 13726513 OSt 20260922120906.0 040921s2004 ohua b 001 0 eng 2004022189 0324202644 alk. paper 9780324202649 (alk. paper) 13726513 DLC DLC DLC pcc HF5415.52 .S83 2004 658.8/12 22 Stauss, Bernd. Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel. 1st ed. Cincinnati : Thompson/South-Western, c2004. x, 310 p. : ill. ; 24 cm. text txt rdacontent unmediated n rdamedia volume nc rdacarrier "American Marketing Association." Includes bibliographical references (p. 298-303) and index. Consumer complaints. Customer relations Management. Seidel, Wolfgang, 1935- Table of contents http://www.loc.gov/catdir/toc/ecip051/2004022189.html 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 5218 5218 0 0 lcc 0 0 KSGNBO KSGNBO 2019-08-16 0 HF5415.52 .S83 2004 NRB47431 2026-01-08 00:00:00 2023-04-16 BK