00263nam a2200097Ia 4500008004100000020003500041050002300076100002000099245003700119260000900156230416s9999||||xx |||||||||||||| ||und||  a1557865051 (pbk. : alk. paper)  aHF5415.5 .D38 1996  aDavis, Frank W. 0aCustomer-responsive management :  c1996