Davis, Frank W. <br/><br/>
Customer-responsive management : 

 -  1996 
<br/><br/><label>ISBN: </label>1557865051 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer services -- Management  <br/>  Consumer satisfaction  <br/> Total quality management <br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5 .D384 1996