TY  - BOOK
AU  - Davis, Frank W.
TI  - Customer-responsive management
SN  - 1557865051 (pbk. : alk. paper)
AV  - HF5415.5 .D384 1996 
PY  - 1996///
KW  -  Customer services -- Management
KW  -   Consumer satisfaction
KW  -  Total quality management
KW  - Customer services
ER  -