TY - BOOK AU - Codling,Sylvia TI - Best practice benchmarking: a management guide SN - 0566075911 AV - HD62.15 .C565 1995 U1 - 658.5/62 20 PY - 1995///] CY - Aldershot, Hampshire, England, Brookfield, Vt., USA PB - Gower KW - Benchmarking (Management) KW - Europe KW - Case studies KW - Total quality management N1 - "First published 1992 by Industrial Newsletters Ltd."--Verso t.p; Includes bibliographical references (p. 147-149) and index ER -