TY - BOOK AU - Dale,B.G. TI - Managing quality SN - 0631236147 (pbk : alk. paper) AV - TA190 .M38 2003 U1 - 658.5/62 21 PY - 2003/// CY - Malden, MA PB - Blackwell Pub. KW - Engineering management KW - Total quality management N1 - Includes bibliographical references and index UR - http://www.loc.gov/catdir/enhancements/fy0806/2002151835-b.html UR - http://www.loc.gov/catdir/enhancements/fy0806/2002151835-d.html UR - http://www.loc.gov/catdir/enhancements/fy0806/2002151835-t.html ER -