Larson, Alan.

Demystifying six sigma : a company-wide approach to continuous improvement / Alan Larson. - New York : AMACOM, c2003. - xiii, 191 p. : ill. ; 23 cm.

Includes bibliographical references and index.

0814471846

2002152003


Total quality management.
Six sigma (Quality control standard)
Customer services--Quality control.

HD62.15 / .L373 2003

658.4/013