TY  - BOOK
AU  - Larson,Alan
TI  - Demystifying six sigma: a company-wide approach to continuous improvement 
SN  - 0814471846
AV  - HD62.15 .L373 2003
U1  - 658.4/013 21
PY  - 2003///
CY  - New York
PB  - AMACOM
KW  - Total quality management
KW  - Six sigma (Quality control standard)
KW  - Customer services
KW  - Quality control
N1  - Includes bibliographical references and index
ER  -