Harsh V. Verma <br/><br/>
Services marketing text & cases 
Harsh V. Verma 
 - India  Dorling kindersley Ltd  2008 
 - xiv,470P  ill  28cm 
<br/><br/><label>ISBN: </label>9788177586732 
<br/><br/><label>LC Class. No.: </label>HF5415.2  / V477 2008