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	1.	Image from Amazon.com	Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. by Blanchard, Kenneth H Bowles, Sheldon M Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Morrow, c1993 Online resources: Publisher description Contributor biographical information Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .B528 1993. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	The one minute manager : increase productivity,Profits and your own prosperity / Ken Blanchard, Johnson Spencer. by Blanchard, Kenneth H [author.] Fowler, Susan, 1951- [author.] Hawkins, Laurence [author.] Edition: Revised and updated edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : William Morrow, [2017] Availability: Items available for loan: Kenya School of Government - Matuga (1)Call number: HD57.7 .B5632 2017. Place hold Save to lists Add to cart (remove)

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