Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.

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TextPublication details: New York : Morrow, c1993.Edition: 1st edDescription: xii, 137 p. ; 22 cmContent type:

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Holdings
Item type	Current library	Call number	Status	Barcode
General Books	Kenya School of Government - Nairobi	HF5415.5 .B528 1993 (Browse shelf(Opens below))	Available	NRB47658

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