Service operations management : improving service delivery / Robert Johnston and Graham Clark.

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TextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmContent type:

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Holdings
Item type	Current library	Call number	Status	Barcode
General Books	Kenya School of Government - Embu	HD9980.5 .J647 2008 (Browse shelf(Opens below))	Available	EMB10763
General Books	Kenya School of Government - Nairobi	HD9980.5 .J647 2008 (Browse shelf(Opens below))	Available	NRB47963

Includes bibliographical references and index.

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