Managing service quality : volume II / edited by Paul Kunst and Jos Lemmink

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Continuing resourceSeries: Quality management in services series ; vol. 2Publication details: London : Paul Chapman, 1996Description: xiii, 121p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
General Books	Kenya School of Government - Baringo General stacks	Non-fiction	HF5415.5 .M16 1996 (Browse shelf(Opens below))	1	Available	BAR2004410

Includes bibliographical references and index

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