Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel.

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TextPublication details: Cincinnati : Thompson/South-Western, c2004.Edition: 1st edDescription: x, 310 p. : ill. ; 24 cmContent type:

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Item type	Current library	Call number	Status	Barcode
General Books	Kenya School of Government - Nairobi	HF5415.52 .S83 2004 (Browse shelf(Opens below))	Available	NRB47431

"American Marketing Association."

Includes bibliographical references (p. 298-303) and index.

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