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1.
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Amaze your customers! : creative tips on winning & keeping your customers / by
Material type: Text Text
Publication details: 2006
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.335 .Z36 2006.

2.
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1,001 ways to keep customers coming back : by
Material type: Text Text
Publication details: 1999
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.335 .G74 1999.

3.
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Customer-responsive management : by
Material type: Text Text
Publication details: 1996
Availability: Items available for loan: Kenya School of Government - Nairobi (3)Call number: HF5415.5 .D384 1996, ...

4.
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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008
Online resources:
Availability: Items available for loan: Kenya School of Government - Embu (2)Call number: HF5415.335 .H39 2008, ...

5.
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Risk-business re-engineering: how to slice through traditional organizational structures to best benefit you,your business, and your customers/ Brian Dickinson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai: Jaico publishing house, 1997
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD58.8 .D53 1997.

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