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| 005 | 20230816114830.0 | ||
| 008 | 230816b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781111307738 | ||
| 040 | _cKSG | ||
| 050 | _aHD9980.5F673 2012 | ||
| 245 |
_aManaging Quality Services in hospitality:How organizations achieve excellence in the guest experience _cRobert C. Ford , Michael C. Sturman and Cherrill P. Heaton |
||
| 260 |
_aAustralia _bDelmar Cengage learning _c2012 |
||
| 300 |
_axxvi, _bill _c24cm |
||
| 942 |
_2lcc _cBK _n0 |
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| 999 |
_c10005 _d10005 |
||