| 000 | 01447cam a22003974a 4500 | ||
|---|---|---|---|
| 001 | 13726513 | ||
| 003 | OSt | ||
| 005 | 20260922120906.0 | ||
| 008 | 040921s2004 ohua b 001 0 eng | ||
| 010 | _a 2004022189 | ||
| 020 |
_a0324202644 _qalk. paper |
||
| 020 |
_a9780324202649 _q(alk. paper) |
||
| 035 | _a13726513 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.52 _b.S83 2004 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aStauss, Bernd. | |
| 245 | 1 | 0 |
_aComplaint management : _bthe heart of CRM / _cBernd Stauss, Wolfgang Seidel. |
| 250 | _a1st ed. | ||
| 260 |
_aCincinnati : _bThompson/South-Western, _cc2004. |
||
| 300 |
_ax, 310 p. : _bill. ; _c24 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 500 | _a"American Marketing Association." | ||
| 504 | _aIncludes bibliographical references (p. 298-303) and index. | ||
| 650 | 0 | _aConsumer complaints. | |
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 700 | 1 |
_aSeidel, Wolfgang, _d1935- |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip051/2004022189.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c5218 _d5218 |
||