000 00314nam a2200121Ia 4500
008 230416s9999||||xx |||||||||||||| ||und||
020 _a1557865051 (pbk. : alk. paper)
050 _aHF5415.5 .D38 1996
100 _aDavis, Frank W.
245 0 _aCustomer-responsive management :
260 _c1996
942 _2lcc
_cBK
999 _c6107
_d6107