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1.		Customer relations, Material type: Text Publication details: 1963 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415 .A591963. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel. by Stauss, Bernd Seidel, Wolfgang, 1935- Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati : Thompson/South-Western, c2004 Online resources: Table of contents Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.52 .S83 2004. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2005 Online resources: Table of contents Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .E89 2005eb. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Customer relationship management : by Buttle, Francis Buttle Francis Material type: Text Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .B88 2009eb. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	The new market leaders : who's winning and how in the battle for customers / Fred Wiersema. by Wiersema, Frederik D. (Frederik Derk) Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, c2001 Online resources: Contributor biographical information Sample text Publisher description Table of contents only Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF 5415 .W54 2001. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	1,001 ways to keep customers coming back : by Greiner, Donna Greiner,Donna Material type: Text Publication details: 1999 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.335 .G74 1999. Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Customer care excellence : how to create an effective customer focus by Cook, Sarah Material type: Text Publication details: 2008 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .C6635 2008. Place hold Save to lists Add to cart (remove)
8.	Image from Amazon.com	Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow. by Payne, Adrian Frow, Pennie Material type: Text; Format: print ; Literary form: Not fiction Publisher: Cambridge : Cambridge University Press, 2013 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .P395 2013. Place hold Save to lists Add to cart (remove)
9.	Image from Amazon.com	Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis Maklan, Stan Edition: Third edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: London ; New York, : Routledge, Taylor & Francis, 2015 Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .B875 2015. Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com	Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. by Gosney, John Boehm, Thomas P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Roseville, Calif. : Prima Tech, c2000 Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .G68 2000. Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com	Customer relationship management : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Thorogood, 2001 Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: HF5415.5 .R63 2001. Save to lists Add to cart (remove)
12.	Image from Amazon.com	Customer relationship management : concepts and cases / Alok Kumar Rai by Rai, Alok Kumar Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New Delhi : PHI Learning Private, 2008 Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: HF5415.5 .R35 2008. Save to lists Add to cart (remove)
13.	Image from Amazon.com	Risk-business re-engineering: how to slice through traditional organizational structures to best benefit you,your business, and your customers/ Brian Dickinson by Dickinson, Brian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai: Jaico publishing house, 1997 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD58.8 .D53 1997. Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	Customer relationship management : modern trends and perspectives / edited by S. Shanmugasundaram by Shanmugasundaram, S [editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : PHI of India Private, 2008 Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: HF5415.5 .C87 2008. Save to lists Add to cart (remove)