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1.
Customer relations,
Material type: Text Text
Publication details: 1963
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415 .A591963.

2.
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Complaint management : the heart of CRM by
Material type: Text Text
Publication details: 2004
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.52 .S83 2004.

3.
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Customer relationship management : by
Material type: Text Text
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .B88 2009eb.

4.
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The new market leaders : by
Material type: Text Text
Publication details: 2001
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF 5415 .W54 2001.

5.
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1,001 ways to keep customers coming back : by
Material type: Text Text
Publication details: 1999
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.335 .G74 1999.

6.
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Customer care excellence : how to create an effective customer focus by
Material type: Text Text
Publication details: 2008
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .C6635 2008.

7.
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Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Cambridge : Cambridge University Press, 2013
Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .P395 2013.

8.
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Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by
Edition: Third edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; New York, : Routledge, Taylor & Francis, 2015
Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .B875 2015.

9.
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Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Roseville, Calif. : Prima Tech, c2000
Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .G68 2000.

10.
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Customer relationship management : how to turn a good business into a great one! / Graham Roberts-Phelps. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Thorogood, 2001
Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: HF5415.5 .R63 2001.

11.
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Customer relationship management : concepts and cases / Alok Kumar Rai by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New Delhi : PHI Learning Private, 2008
Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: HF5415.5 .R35 2008.

12.
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Risk-business re-engineering: how to slice through traditional organizational structures to best benefit you,your business, and your customers/ Brian Dickinson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai: Jaico publishing house, 1997
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD58.8 .D53 1997.

13.
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Customer relationship management : modern trends and perspectives / edited by S. Shanmugasundaram by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : PHI of India Private, 2008
Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: HF5415.5 .C87 2008.

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