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1.		How to win customers : using customer service for a competitive edge/ by Horovitz, Jacques Material type: Text Publication details: 1990 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.12 .H67 1990. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Relationship marketing : bringing quality, customer service, and marketing together by Christopher, Martin Material type: Text Publication details: 1991 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415 .C52717 1991. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Strategic leadership : the missing links / by Richard S. Handscombe Norman, Philip A, 1930- Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : McGraw-Hill, c1989 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD30.28 .H36 1989. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Coaching knock your socks off service / by Zemke, Ron Material type: Text Publication details: 1997 Availability: Items available for loan: Kenya School of Government - Embu (3)Call number: HF5415.5 .Z459 1997, ... Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	Raving fans : a revolutionary approach to customer service / by Blanchard, Kenneth H Material type: Text Publication details: 1993 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .B528 1993. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	Amaze your customers! : creative tips on winning & keeping your customers / by Zanetti, Daniel Material type: Text Publication details: 2006 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.335 .Z36 2006. Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Global call centers : achieving outstanding customer service across cultures & time zones by Granered, Erik Material type: Text Publication details: 2005 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HE8788 .G73 2005. Place hold Save to lists Add to cart (remove)
8.	Image from Amazon.com	Customer service training 101 : by Evenson, Renee Material type: Text Publication details: 2005 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .E89 2005eb. Place hold Save to lists Add to cart (remove)
9.	Image from Amazon.com	1,001 ways to keep customers coming back : by Greiner, Donna Material type: Text Publication details: 1999 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.335 .G74 1999. Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com	Customer-responsive management : by Davis, Frank W Material type: Text Publication details: 1996 Availability: Items available for loan: Kenya School of Government - Nairobi (3)Call number: HF5415.5 .D384 1996, ... Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com	Customer care excellence : how to create an effective customer focus by Cook, Sarah Material type: Text Publication details: 2008 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .C6635 2008. Place hold Save to lists Add to cart (remove)
12.	Image from Amazon.com	Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. by Gosney, John Boehm, Thomas P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Roseville, Calif. : Prima Tech, c2000 Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .G68 2000. Place hold Save to lists Add to cart (remove)
13.	Image from Amazon.com	Demystifying six sigma : a company-wide approach to continuous improvement / Alan Larson. by Larson, Alan Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HD62.15 .L373 2003. Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	Crown your customer : Use exceptional customer service to transform your business / Sunny Bindra by Bindra, Sunny Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : No Boundaries, 2007 Availability: Items available for loan: Kenya School of Government - Baringo (4)Call number: HF5415.5 .B56 2007, ... Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: HF5415.5 .B56 2007. Place hold Save to lists Add to cart (remove)
15.	Image from Amazon.com	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M Series: The management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, 1997 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD53 .C49 1997. Place hold Save to lists Add to cart (remove)
16.	Image from Amazon.com	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz & Jayanta Chatterjee by Lovelock, Christopher H Wirtz, Jochen Chatterjee, Jayanta Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Dorling Kindersley (Pearson), 2011 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.13 .L68 2011. Place hold Save to lists Add to cart (remove)
17.	Image from Amazon.com	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl and Dharam V. Kalra by Chopra, Sunil, 1960- Meindl, Peter, 1970- Kalra, Dharam Vir Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Dorling Kindersley Ltd., c2010 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.13 .C46 2010. Place hold Save to lists Add to cart (remove)
18.	Image from Amazon.com	Managing service quality : volume II / edited by Paul Kunst and Jos Lemmink by Kunst, Paul Lemmink, Jos Series: Quality management in services series ; vol. 2 Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: London : Paul Chapman, 1996 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.5 .M16 1996. Place hold Save to lists Add to cart (remove)
19.	Image from Amazon.com	Building a service culture / Lifeskills team of writers, Barrie Hopson ... [et al.]. by Hopson, Barrie Lifeskills International Ltd Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hampshire : Gower, c1999 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.5 .B85 1999. Place hold Save to lists Add to cart (remove)
20.		Managing service quality. by MCB University Press Material type: Continuing resource; Format: available online ; Type of continuing resource: periodical Publisher: [Bingley, UK] : Emerald Group Publishing Limited Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .M16. Place hold Save to lists Add to cart (remove)