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1.	Image from Amazon.com	Relationship marketing : bringing quality, customer service, and marketing together by Christopher, Martin Material type: Text Publication details: 1991 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415 .C52717 1991. Place hold Save to lists Add to cart (remove)
2.		Total quality management : by Oakland, John S Material type: Text Publication details: 1989 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD62.15 .O24 1989.. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Learning points : 100 activities and actions for e-communications excellence / by Garber, Peter R Material type: Text Publication details: 2005 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HF5415.5 .G37 2005. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Quality and the supervisor / [by] Rowland Caplen. by Caplen, Rowland Series: Bell's supervisory and management handbooks Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Bell, 1974 Online resources: Table of contents only Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: TS156 .C36. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	Demystifying six sigma : a company-wide approach to continuous improvement / Alan Larson. by Larson, Alan Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HD62.15 .L373 2003. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	ISO 9000 quality systems handbook / David Hoyle. by Hoyle, David Hoyle, David. Quality systems handbook Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford, [U.K.] ; Burlington, MA : Butterworth-Heinemann, 2006 Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: TS156 .H692 2006. Save to lists Add to cart (remove)
7.	Image from Amazon.com	ISO 9000 secret : unlocking world markets / Julius Njatha Muraguri by Muraguri, Julius N Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Quality Centre, 2009 Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: TS156 .M87 2009. Save to lists Add to cart (remove)
8.	Image from Amazon.com	Six sigma project management : a pocket guide / Jeffrey N. Lowenthal. by Lowenthal, Jeffrey N, 1958- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : New Age International, 2010 Availability: Items available for reference: Kenya School of Government - Baringo: Not for loan (1)Call number: TS156.8 .L69 2010. Save to lists Add to cart (remove)
9.	Image from Amazon.com	Enabling excellence : the seven elements essential to achieving competitive advantage / Timothy A. Pine. by Pine, Timothy A, 1949- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQ Quality Press, 2010 Availability: Items available for loan: Kenya School of Government - Baringo (2)Call number: HD58.9 .P56 2010, ... Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com	Managing service quality : volume II / edited by Paul Kunst and Jos Lemmink by Kunst, Paul Lemmink, Jos Series: Quality management in services series ; vol. 2 Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: London : Paul Chapman, 1996 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.5 .M16 1996. Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com	An introduction to quality assurance for the retailers / Pradip V. Mehta by Mehta, Pradip V Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : New Age International, 2008 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5429 .M44 2008. Place hold Save to lists Add to cart (remove)
12.	Image from Amazon.com	Exceptional leadership : 16 critical competencies for healthcare executives / Carson F. Dye and Andrew N. Garman. by Dye, Carson F Garman, Andrew N Series: Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : Health Administration Press, c2006 Availability: Items available for loan: Kenya School of Government - Baringo (3)Call number: RA971 .D94 2006, ... Place hold Save to lists Add to cart (remove)
13.	Image from Amazon.com	Quality control / Dale H . Besterfield. by Besterfield, Dale H Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India : Pearson, 2004 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: TS156 .B47 2004. Kenya School of Government - Matuga (2)Call number: TS156 .B47 2004, ... Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	Business process improvement : The breakthrough strategy for total quality, productivity, and competitiveness / H . James Harrington. by Harrington, H . James Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill publishing, 2005 Availability: Items available for loan: Kenya School of Government - Baringo (2)Call number: TS 156 .H37 2005., ... Place hold Save to lists Add to cart (remove)
15.	Image from Amazon.com	Proceedings on quality assurance in small and medium sized industries / edited by Dale H. Besterfield. by Besterfield, Dale H Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : New age international publishers, 2000 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: TS156 .Q3 2000. Place hold Save to lists Add to cart (remove)
16.	Image from Amazon.com	Taguchi techniques for quality engineering : loss function, orthogonal experiments parameter and tolerance design / Phillip J. Ross. by Ross, Phillip J Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill publishing, 2005 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: TS156 .R67 2005. Place hold Save to lists Add to cart (remove)
17.	Image from Amazon.com	Total quality management / John S. Oakland. by Oakland, John S Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Heinemann professional publishing Ltd., 1989 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: TS156 .O24 1989. Place hold Save to lists Add to cart (remove)
18.	Image from Amazon.com	Achieving quality/ Joe Johnson, Fionas carey & National Examinations Board for Supervisory Studies (Great Britain) by Johnson, Joe Carey, Fiona National Examinations Board for Supervisory Studies (Great Britain) Series: NEBS Management development super series 3 Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford Published for NEBS Management by Pergamon Open Learning, 1997 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: TS156 J58 1997. Place hold Save to lists Add to cart (remove)
19.	Image from Amazon.com	TQM in the service sector / R.P. Mohanty & R.R. Lakhe by Mohanty, R.P Lakhe, R.R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai : Jaico, 2008 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD62.15 .M64 2008. Place hold Save to lists Add to cart (remove)
20.		Managing service quality. by MCB University Press Material type: Continuing resource; Format: available online ; Type of continuing resource: periodical Publisher: [Bingley, UK] : Emerald Group Publishing Limited Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .M16. Place hold Save to lists Add to cart (remove)