Managing Quality Services in hospitality:How organizations achieve excellence in the guest experience (Record no. 10005)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00516nam a22001457a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230816114830.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230816b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781111307738 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | KSG |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5F673 2012 |
| 245 ## - TITLE STATEMENT | |
| Title | Managing Quality Services in hospitality:How organizations achieve excellence in the guest experience |
| Statement of responsibility, etc. | Robert C. Ford , Michael C. Sturman and Cherrill P. Heaton |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Australia |
| Name of publisher, distributor, etc. | Delmar Cengage learning |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvi, |
| Other physical details | ill |
| Dimensions | 24cm |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | General Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Kenya School of Government - Embu | Kenya School of Government - Embu | General stacks | 16/08/2023 | HD9980.5F673 2012 | EMB10766 | 16/08/2023 | 1 | 16/08/2023 | General Books | |||||
| Library of Congress Classification | Non-fiction | Kenya School of Government - Embu | Kenya School of Government - Embu | General stacks | 16/08/2023 | HD9980.5F673 2012 | EMB10765 | 16/08/2023 | 2 | 16/08/2023 | General Books | |||||
| Library of Congress Classification | Non-fiction | Kenya School of Government - Embu | Kenya School of Government - Embu | General stacks | 16/08/2023 | HD9980.5F673 2012 | EMB10764 | 16/08/2023 | 3 | 16/08/2023 | General Books | |||||
| Library of Congress Classification | Non-fiction | Kenya School of Government - Embu | Kenya School of Government - Embu | General stacks | 16/08/2023 | HD9980.5F673 2012 | EMB11309 | 16/08/2023 | 1 | 16/08/2023 | General Books |