Managing Quality Services in hospitality:How organizations achieve excellence in the guest experience Robert C. Ford , Michael C. Sturman and Cherrill P. Heaton

Material type: Text

TextPublication details: Australia Delmar Cengage learning 2012Description: xxvi, ill 24cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
General Books	Kenya School of Government - Embu General stacks	Non-fiction	HD9980.5F673 2012 (Browse shelf(Opens below))	1	Available	EMB10766
General Books	Kenya School of Government - Embu General stacks	Non-fiction	HD9980.5F673 2012 (Browse shelf(Opens below))	2	Available	EMB10765
General Books	Kenya School of Government - Embu General stacks	Non-fiction	HD9980.5F673 2012 (Browse shelf(Opens below))	3	Available	EMB10764
General Books	Kenya School of Government - Embu General stacks	Non-fiction	HD9980.5F673 2012 (Browse shelf(Opens below))	1	Available	EMB11309

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