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1.	Image from Amazon.com	Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / by Bowen, David Earl Material type: Text Publication details: 1990 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD9980.5 .B68 1990. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Managing services : Marketing, operations, and human resources. Material type: Text Publication details: 1988 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD9980.5 .L68 1988. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Service operations management : by Johnston, Robert Material type: Text Publication details: 2008 Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HD9980.5 .J647 2008. Kenya School of Government - Nairobi (1)Call number: HD9980.5 .J647 2008. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Service management : by Normann, Richard Material type: Text Publication details: 2002 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD9980.5 .N67 2002. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	Services and uneven development / J.N. Marshall, in collaboration with P. Wood ... [et al.] ; with commentaries by W. Beyers ... [et al.]. by Marshall, J. N Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Oxford University Press, 1988 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD9982.5 .M37 1988. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	Human resource management in service work / Marek Korczynski. by Korczynski, Marek Series: Management, work and organisations Material type: Text; Format: print ; Literary form: Not fiction Publication details: Houndmills, Basingstoke, Hampshire : Palgrave, 2002 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD9980.5 .K67 2002. Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Work in the Global Economy : papers and proceedings of an international symposium by Bristol University Press Digital Material type: Text; Format: print ; Literary form: Not fiction Publication details: [S.l.] : Bristol University Press, 2004 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD5706 .W6 2004. Place hold Save to lists Add to cart (remove)
8.	Image from Amazon.com	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz & Jayanta Chatterjee by Lovelock, Christopher H Wirtz, Jochen Chatterjee, Jayanta Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Dorling Kindersley (Pearson), 2011 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.13 .L68 2011. Place hold Save to lists Add to cart (remove)
9.	Image from Amazon.com	Managing service quality : volume II / edited by Paul Kunst and Jos Lemmink by Kunst, Paul Lemmink, Jos Series: Quality management in services series ; vol. 2 Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: London : Paul Chapman, 1996 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.5 .M16 1996. Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com	TQM in the service sector / R.P. Mohanty & R.R. Lakhe by Mohanty, R.P Lakhe, R.R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai : Jaico, 2008 Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD62.15 .M64 2008. Place hold Save to lists Add to cart (remove)
11.		Managing service quality. by MCB University Press Material type: Continuing resource; Format: available online ; Type of continuing resource: periodical Publisher: [Bingley, UK] : Emerald Group Publishing Limited Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .M16. Place hold Save to lists Add to cart (remove)
12.		Services marketing : new insights from consumers and managers / by Eric Langeard ... [et al.]. by Langeard, Éric Series: Report (Marketing Science Institute) ; no. 81-104. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, Mass. (14 Story St., Cambridge 02138) : Marketing Science Institute, c1981 Availability: Items available for loan: Kenya School of Government - Matuga (1)Call number: HF5415.122 .S47 1981. Place hold Save to lists Add to cart (remove)
13.	Image from Amazon.com	Services marketing : text, cases & readings / Christopher H. Lovelock. by Lovelock, Christopher H Series: The Prentice-Hall series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice-Hall, c1984 Availability: Items available for loan: Kenya School of Government - Matuga (1)Call number: HF5415.122 .L68 1984. Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	Markets and bodies : women, service work, and the making of inequality in China / Eileen M. Otis. by Otis, Eileen M [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Stanford, California : Stanford University Press, [2012], ©2012 Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD6073.S452 C668 2012. Place hold Save to lists Add to cart (remove)