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1.
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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / by
Material type: Text Text
Publication details: 1990
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD9980.5 .B68 1990.

2.
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Managing services : Marketing, operations, and human resources.
Material type: Text Text
Publication details: 1988
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD9980.5 .L68 1988.

3.
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Service operations management : by
Material type: Text Text
Publication details: 2008
Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HD9980.5 .J647 2008. Kenya School of Government - Nairobi (1)Call number: HD9980.5 .J647 2008.

4.
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Service management : by
Material type: Text Text
Publication details: 2002
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD9980.5 .N67 2002.

5.
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Services and uneven development / J.N. Marshall, in collaboration with P. Wood ... [et al.] ; with commentaries by W. Beyers ... [et al.]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Oxford University Press, 1988
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD9982.5 .M37 1988.

6.
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Human resource management in service work / Marek Korczynski. by Series: Management, work and organisations
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Houndmills, Basingstoke, Hampshire : Palgrave, 2002
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD9980.5 .K67 2002.

7.
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Work in the Global Economy : papers and proceedings of an international symposium by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: [S.l.] : Bristol University Press, 2004
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD5706 .W6 2004.

8.
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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz & Jayanta Chatterjee by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Dorling Kindersley (Pearson), 2011
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.13 .L68 2011.

9.
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Managing service quality : volume II / edited by Paul Kunst and Jos Lemmink by Series: Quality management in services series ; vol. 2
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: London : Paul Chapman, 1996
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HF5415.5 .M16 1996.

10.
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TQM in the service sector / R.P. Mohanty & R.R. Lakhe by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai : Jaico, 2008
Availability: Items available for loan: Kenya School of Government - Baringo (1)Call number: HD62.15 .M64 2008.

11.
Managing service quality. by
Material type: Continuing resource Continuing resource; Format: available online remote; Type of continuing resource: periodical
Publisher: [Bingley, UK] : Emerald Group Publishing Limited
Availability: Items available for loan: Kenya School of Government - Embu (1)Call number: HF5415.5 .M16.

12.
Services marketing : new insights from consumers and managers / by Eric Langeard ... [et al.]. by Series: Report (Marketing Science Institute) ; no. 81-104.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge, Mass. (14 Story St., Cambridge 02138) : Marketing Science Institute, c1981
Availability: Items available for loan: Kenya School of Government - Matuga (1)Call number: HF5415.122 .S47 1981.

13.
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Services marketing : text, cases & readings / Christopher H. Lovelock. by Series: The Prentice-Hall series in marketing
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Englewood Cliffs, N.J. : Prentice-Hall, c1984
Availability: Items available for loan: Kenya School of Government - Matuga (1)Call number: HF5415.122 .L68 1984.

14.
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Markets and bodies : women, service work, and the making of inequality in China / Eileen M. Otis. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Stanford, California : Stanford University Press, [2012], ©2012
Availability: Items available for loan: Kenya School of Government - Nairobi (1)Call number: HD6073.S452 C668 2012.

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